Ortofon Stylus 20

Guarantee Policy

2 Years Warranty

All new purchased Ortofon products are backed by a guarantee against defects in workmanship and materials when purchased through Ortofon webshop or an authorized Ortofon Partner. The warranty period is in compliance with local rules of the Ortofon Partner country of residence, but no longer than 2 years.

All defect claims must be returned directly to the Ortofon Partner in the country or geographical area in which it was originally purchased. The product in question must be accompanied by valid proof of purchase.

All products shall be returned in original packaging to comply with Ortofon traceability system. In case of defects, the Ortofon Partner will make initial investigation of the product. If warranty is granted, a new product will be provided.

Exchange service for Moving Coil cartridges

Stylus in Moving Coil (MC) cartridges are non-replaceable. To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers an Exchange service. We take cartridges in all conditions back on the Exchange service, regardless of where the cartridge purchase originally took place.

How Exchange Service works: we offer the customer to buy back his cartridge for 25% of the current price list provided that the customer will buy a new Ortofon cartridge, either equivalent or better model.

Exchange Service cartridges must be returned to Ortofon and will be handled by any authorized Ortofon dealer pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Partner.

NB: SPU cartridges are not included in the Exchange program, but in the Special Repair program, please read the below:

The Exchange Retail Value must be less than 30% of the UK SRP of the new cartridge.

HMC 10 ( Quartz) 75.00
HMC 20 ( Quattro) 75.00
HMC 30 (Quasar) 100.00
MC 1 TURBO 20.00
MC 3 TURBO 35.00
X1-MCP 20.00
X5-MC 60.00
MC 20 MKII 75.00
MC 10 SUPREME 85.00
MC 20 SUPREME 110.00
MC 30 SUPREME 125.00
MC 25 E 60.00
MC 25 FL 75.00
MC 70 300.00
MC 10 SUPER MK ll 85.00
MC 15 SUPER MK ll 40.00
MC 20 SUPER MK ll 120.00
MC 30 SUPER MK ll 145.00
MC 7500 365.00
MC 5000 385.00
MC 3000 MK ll 315.00
MC 2000 MK ll 245.00
MC Xpression 840.00
MC A90 600.00
MC 20 Super 25th Anniversary 120.00
MC Cadenza Black 345.00
MC Cadenza Blue 220.00
MC Cadenza Bronze 280.00
MC Cadenza Mono 160.00
MC Cadenza Red 160.00
MC Windfeld 540.00
MC JUBILEE 315.00
MC KONTRAPUNKT A 125.00
MC KONTRAPUNKT B 200.00
MC KONTRAPUNKT C 260.00
MC KONTRAPUNKT H 165.00
MC ROHMANN 245.00
MC SALSA 50.00
MC SAMBA 40.00
MC TANGO 30.00
MC Vivo Blue ( 09 B) 45.00
MC Vivo Red ( 09 A ) 40.00
MC X 5 50.00
MCP X 1 ( T4P ) 20.00
MONO CA 25 DI 90.00
RONDO BLUE/ MC W* 20 105.00
RONDO BRONZE / MC W* 30 135.00
RONDO RED/ MC W* 10 75.00
MC Venice 200.00
MC Valencia 135.00
MC Vienna 315.00