- Terms & Conditions
Terms & Conditions
Terms & Conditions
We consider our terms and conditions to be some of the best in the industry. Goods are supplied in accordance with the Sale of Goods Act 1979, Distance Selling Regulations 2000 and Data Protection Act 1998, although we go above and beyond the minimum requirements to offer the best possible service.
These terms and conditions apply to all transactions received via. telephone, internet, e-mail or mail. Placing an order indicates your acceptance of these terms and conditions, so please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. We reserve the right to change these terms and conditions at any time without notice.
Ownership of goods belongs to the original purchaser when Acton Gate Audio has received your payment is full. Any communication will be through Audio Affair and the original purchaser only.
If you are unsure what item(s) to choose, please contact us for advice before making your purchase.
Please check dimensions and weight of the item(s) of interest before buying.
We accept orders online, by phone and by e-mail. If you have any difficulty ordering online, please call us on 01978 364500 or e-mail us
Description of goods
All product descriptions, specifications, images and other information published online or in our advertisements is for guidance only and has been made accessible by suppliers, manufacturers and publications (online or otherwise). Acton Gate Audio cannot guarantee the reliability or accuracy of this information.
Whilst we will do our best to help with any questions made via. e-mail or phone, some products are of a technical nature and we are sometimes unable to give full specifications of all products. Full product details and specifications are available from most manufacturer's websites.
Online prices on this website are also available in our shop.
All prices shown include UK VAT at 20%. This is included for all orders delivered to UK addresses and within the EEC.
All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may contact you to offer a similar product. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.
Regulations state goods must be delivered within 30 days from the date of sale, unless a longer period has been agreed prior to this period ending. Our target delivery is 1-3 working days for UK (mainland) deliveries. Availabilities are specified on all products and are given as a guide. We reserve the right to cancel any order if an item is delayed beyond a "reasonable" period of time.
BY CARD: We accept all major credit/debit cards including Visa, Mastercard and Amex. You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your order being processed.
BY PAYPAL: Payment by Paypal is processed when you place your order. We only accept Paypal for UK orders and can only ship to a confirmed addresses. If you pay by Paypal and do not have balance in your Paypal account, it can take 3-5 days for your payment to clear. Your payment must clear before we ship your order.
BY BANK TRANSFER / POST: We accept bank transfer, payment by cheque or postal order. We do not accept western union payments. Payment by any of these methods must be received and clear before we ship your order. Please allow a minimum of 3 working days for bank transfers and cheques to clear.
ADDRESSES: Please ensure you enter your billing address as the address your card is registered to. We allow shipping to a different delivery address only verifiable work addresses only. Any differences may delay your order shipping if we need to contact you to verify the details, which must be done by phone.
FREE UK DELIVERY: On all products. Free delivery also applies to Ireland, Isle of Man, the highlands and the Channel Islands, a service not many of our competitors offer!
UK COURIERS: Smaller items are delivered using Royal Mail recorded delivery or special delivery. Larger items are delivered using a door-to-door courier service provided by DPD. We confirm shipping by e-mail and then tracking details by separate e-mail. If you do not receive tracking details by 16:30, please check your junk e-mail folder.
DELIVERY TIMES: Items shipped on a next day, insured and trackable service. Deliveries to the highlands, Isle of Man or Ireland may take upto 3 working days to arrive.
We are responsible for your goods until they are delivered to your door and signed for. We only deliver goods to the address on the original order and goods will not be left without a signature. You are responsible for the goods when they have been signed for and accepted. After acceptance, any loss or damage to the goods shall be at your risk.
Damaged / Incomplete Deliveries
Please always sign for your order "unchecked", even if it does not appear to be visibly damaged on arrival. Damage in transit rarely happens, but signing "unchecked" will cover any issues with the courier on receipt of a damaged item. You must contact us regarding a damaged delivery within 24 hours of delivery otherwise the claim may be rejected.
DAMAGED DELIVERIES: please contact us immediately (within 24 hours) to arrange a replacement. We may ask for photos of the box, or other information first and will then arrange a same/next day swap.
SHORTAGES: should be noted on the delivery consignment note as "incomplete" at time of delivery and reported to Acton Gate Audio within 3 days from receipt. Any delay in doing so may prejudice your claim. Sometimes we may "part-ship" an order if part of the order is in stock but there is a delay on other items, in which case we will note this on the packing slip.
INCORRECT GOODS: it rarely happens, but in the case of an incorrect delivery, please contact us within 24 hours to arrange a return and redelivery of the correct goods. We may require the serial number and/or other details of the incorrect item before arranging for a swap.
Do products include warranties?
All products are supplied with the manufacturers warranty. This is This is usually 2 years on most products at least a year, but in some cases may be longer. Warranties cover faults which do not occur from accident, neglect and/or misuse by the user. Routine maintenance (e.g. user interface configuration as specified in the instructions), is not covered under the manufacturers warranty unless specified.
The full manufacturers warranty is honoured for all customers.
In the case of any fault, please contact us before arranging a return.
For larger items (items originally shipped by courier) that develop a fault within the first six months of warranty, we will arrange courier collection and redelivery with you. For items that develop a fault within the remainder of the warranty period, please return the items to us using a suitable courier service.
Distance Selling Regulations 2000 (7 day returns). You have the right to cancel your order (for any reason), up to seven working days after the day of receipt, under the following conditions:
1. Cancellation must by in writing (a telephone call is not enough to constitute cancellation).
2. The goods must not be damaged or soiled in any way (otherwise we can not refund in full).
3. Cost of return is at your expense.
4. Goods arrive back undamaged (please insure the shipment if possible).
5. Goods are returned with their original packaging and complete.
6. Special / customised orders are non returnable.
7. Any free add-ons from promotions, must also be returned together with the goods.
Goods that do not meet the above criteria will be subjected to additional surcharges. All transactions processed comply with the Distance Selling Regulations 2000. For more details visit www.dti.gov.uk.
If you exercise your right to cancel, ownership reverts back to the supplier. The following goods are non returnable once opened: sealed media (unless faulty), cleaning fluids, general consumables (spray cans, cleaners), phono cartridges and earphones, unless damaged on delivery.
30 Day Money Back Guarantee
Online orders returned after 7 days but within 30 days are covered by our 30 day money back guarantee. The conditions above under "14) Returned Goods" still apply. Any items returned after the initial 7 days, but within 30 days, which were not in stock at time of order, may be refunded less a 20% restocking fee and less the original shipping amount paid (on international orders). If you return your item(s) after 7 days but within 30 days, the refund is less our shipping (this is £10 per box).
The regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation. The 30 day money back guarantee does not apply to items ordered on finance which are bound by the conditions of the finance agreement and covered by distance selling regulations.
All accessories should be unopened (including cabinets, remote controls, cables, batteries, etc). Any accessories missing may incur an administration charge of £10 plus the replacement cost from the manufacturer. Please note if you take advantage of our 30 day money back guarantee and return the item(s) to swap for something else, the 30 day money back guarantee does not apply to the items you have swapped for, which fall under normal distance selling regulations.
We provide a full VAT invoice with all deliveries. For a copy of any past invoice, please e-mail us
Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
These terms and conditions are subject to change at any time without prior notice to you and do not affect your statutory rights.